At NAJAX SOLUTION TECHNOLOGY LTD, your satisfaction is our priority. We provide high-quality IT products and services, and we aim to make your experience smooth, secure, and transparent. Please read this policy carefully to understand how returns, refunds, exchanges, and replacements are handled.
1. Returns
Returns are accepted within 7 days of purchase for products that are unused, in original condition, and in their original packaging.
To initiate a return, please contact our customer support team via email, WhatsApp, or phone with your order details.
Products that are damaged, altered, or missing accessories are not eligible for return.
2. Refunds
Refunds are issued only after the returned product has been inspected and approved by our team.
Approved refunds will be processed through the original payment method within 5–7 business days.
Shipping or delivery charges are non-refundable, except when the return is due to our error (e.g., wrong product sent or defective item).
3. Exchanges
Exchanges are available for products that are defective, damaged, or incorrect at the time of delivery.
To request an exchange, please contact us promptly with photos and details of the issue.
We will replace the product with the same model or an equivalent product depending on availability.
4. Replacements
Products reported as defective or faulty within 7 days of delivery are eligible for replacement.
Once approved, we will arrange a replacement at no extra cost to you.
If a replacement is unavailable, you may choose to receive a full refund.
5. Non-Refundable Items / No Exchanges / No Replacements
Products that have been used, altered, or subjected to personal modifications or sacrifices are not eligible for return, refund, exchange, or replacement.
This includes, but is not limited to, products purchased and modified, installed, damaged, or used for personal purposes after delivery.
All sales under these circumstances are final, and we respectfully ask our valued customers to carefully review products before purchase.
6. Guidelines & Conditions
All returns, exchanges, or replacements must include the original receipt or invoice.
Products must be returned in original packaging with all accessories, manuals, and included items.
Items damaged due to misuse, negligence, or unauthorized repairs are not eligible for return or replacement.
7. Contact Us
For any questions or assistance regarding returns, refunds, exchanges, or replacements, our friendly support team is ready to help:
Phone: +254 722 238367/+254743434329
Email: Info@najaxsolutions.com
Address: NAJAX SOLUTION TECHNOLOGY LTD, Jam Street, Eastleigh, Nairobi, Kenya
We are committed to ensuring your shopping experience is professional, reliable, and respectful.

We are committed to ensuring your shopping experience is safe, reliable, and satisfactory.